Burnt Sugar
Burnt Sugar & Frankie
206.545.0699
shopburntsugarfrankie@gmail.com
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FAQs

Where to find our brick and mortar store:

We are located at 601 N 35th Street, Seattle, WA, on the corner of 35th and Evanston in the lovely neighborhood of Fremont. We have a 40-foot rocket on our roof, you can’t miss us.

How to contact us:

Call us locally at 206-545-0699, toll free at 888-545-0699, or email shopburntsugarfrankie@gmail.com.

Forms of payment we accept:

We accept Visa, Mastercard, American Express and Discover at the time of the order. Sadly, we do not accept checks. Washington state sales tax, at a rate of 9.5%, will be applied to any item shipped in-state.

How we ship:

We ship UPS ground, according UPS size and weight charges. If there is another shipping method you prefer it is possible to make arrangements.

Our return and exchange policy:

Our web store return and exchange policy is the same as our brick and mortar store’s: We accept returns for exchange for store credit, within 14 days of purchase, accompanied by the original receipt. Sales are final on books, cosmetics, vintage, and sale items. Please be sure the item is in pristine, brand-new, sellable condition (shoes have not been worn outside, handbag has not been used—- you know what we mean). We cannot grant exchanges on items that arrive damaged or used. You may return items via ground UPS, insured US Mail, or in person to the store.

How to find out about sales and special events:

There are several ways to keep tabs on us-- you can become our fan on Facebook, look for burntsugarfrankie; you can email us at shopburntsugarfrankie@gmail.com and ask to join our email list; you can send us your home address, or you can check out the Burnt Sugar and Frankie Blog.



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